Simply Iconic provides on-site Viking appliance diagnosis and repair, so this policy is different from a standard retail return policy. It explains how cancellations, diagnostic charges, installed parts, and repair-related refunds are handled.
Appointment cancellations and rescheduling
If you need to cancel or move an appointment, contact us as early as possible. When notice is given before the technician is dispatched, we generally reschedule or cancel without issue. If a technician has already arrived or is already en route, a trip or diagnostic charge may still apply.
Diagnostic charges
Our visit begins with diagnosis. If you choose not to proceed after the problem is identified and the estimate is presented, any disclosed diagnostic fee remains payable for the time, travel, and evaluation already provided.
Repair approval
No repair work is performed and no parts are ordered until you approve the estimate. That approval may be given in person, by phone, or by another documented confirmation method used during scheduling.
Parts and returns
Because repair parts are sourced for a specific Viking model and are often installed or specially ordered, standard consumer product returns usually do not apply once a part has been ordered or fitted to the appliance. If a part arrives damaged, incorrect, or defective, we work through the appropriate supplier or manufacturer process to correct the issue.
When a refund may apply
If we charge for a repair and the approved repair is not completed as agreed, we review the job and determine a fair resolution based on the circumstances. Depending on the case, that may include additional service, an adjustment, or a partial or full refund of the repair charge.
Workmanship and warranty follow-up
If a covered workmanship or installed-part issue appears during the applicable warranty period communicated on your invoice, contact us promptly so we can inspect the concern and determine the appropriate follow-up under the stated warranty terms.
Questions about a charge
If you believe a charge, cancellation handling, or service outcome needs review, contact us using the information on the contact page. We review customer concerns directly and aim to resolve them quickly and reasonably.