Simply Iconic handles homeowner inquiries for Viking appliance diagnosis, repair scheduling, follow-up communication, and parts-related service updates. This page explains what information we collect through the site and how we use it to run the business responsibly.
What we collect
When you fill out the booking form, contact form, or call-to-action form, we may collect your name, phone number, email address, service address, appliance type, model number, and the problem you describe. If you call us directly, we may also keep notes needed to confirm an appointment or prepare for the visit.
Why we collect it
We use that information to reply to your request, schedule service, confirm arrival windows, identify the Viking appliance involved, prepare a diagnosis, and communicate about estimates, parts, and completed repair work. We do not sell personal information or publish private customer details on this site.
How long we keep records
We keep inquiry and service records for as long as they are reasonably needed for scheduling, customer support, bookkeeping, repeat service history, and ordinary business record retention. We remove or limit information when it is no longer needed for those purposes.
Cookies and site analytics
This website may use cookies or similar browser storage for essential site behavior, form handling, and general traffic measurement. Those tools help us understand which pages are useful and whether the site is functioning properly. You can control cookies through your browser settings.
Third-party tools
Some messages submitted through the site may pass through third-party hosting, email, spam-prevention, analytics, or mapping tools that support day-to-day site operations. We only use those services to operate the website and respond to customer requests.
Your choices
If you want to update, correct, or request deletion of the personal information you submitted through this site, contact us using the details on the contact page. If we need to keep a record for an active appointment, invoice, warranty, or legal obligation, we may retain only what is required for that purpose.
Policy updates
We may revise this Privacy Policy as the website or service workflow changes. The version published on this page is the current version in effect.